Wednesday, December 12, 2012

DO return?

Of late one client was jumpy over the missing DO which were supposed to have returned together with the billing. What happened?

* Some time parcels came with CN chop " DO Return" but there were no DO attached to the consignment.
* Some time the consignee insisted of taking the DO copy. This is true with the store keeper who wanted to make sure they had a copy for reference.
* It could mean also that the dispatch had forgotten to ask for a return copy from the store/ lobby.

How to be sure of a Return DO copy?
* Stamp clearly on CN and DO copy "Chop sign and Return".
* Making sure when you recieve the billing copy, DO NOT separate the DO/CN copies with the invoice.
* On our part we will remind our runner to take back a DO copy.
** We will NOT deliver any consignment with "DO return " instruction but without DO attached to it.

Now it is the sending station/client who have to keep a DO copy making sure there is a backup ,just in case.

NTB

No comments: