Today ( 20/11/2012) NTB received numerous phone calls from a supposed consignee waiting for their mail from Amber Kuching. They needed the document so badly but NTB could not help much. This particular mail supposed to have arrived at NTB but IT HAS NOT shown up yet!
As a good gesture of services for an anxious consignee, we tried to call Amber courier Kuching. But of no help. The CS could not understand what was happening. Even when NTB provided her with the CN number, she still could not help. Our final instruction to her is to inform the boss of the missing mail.
Finally the boss intervened and tried to locate the missing mail. The mail was finally located and it is expected to arrive at NTB on 21/11/2012.
Take note of the following:
Phone calls are expensive. Why not using the email.
No email provided so how could NTB provide a feed back.
Mail that arrive at NTB without manifest copy, cannot be traced.
Even if the manifest copy accompanied the mail bag, we need relevant email/phone information for inter station communication. Especially for those who send in their mails for the first time.
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