DO return?

Of late one client was jumpy over the missing DO which were supposed to have returned together with the billing. What happened?

* Some time parcels came with CN chop " DO Return" but there were no DO attached to the consignment.
* Some time the consignee insisted of taking the DO copy. This is true with the store keeper who wanted to make sure they had a copy for reference.
* It could mean also that the dispatch had forgotten to ask for a return copy from the store/ lobby.

How to be sure of a Return DO copy?
* Stamp clearly on CN and DO copy "Chop sign and Return".
* Making sure when you recieve the billing copy, DO NOT separate the DO/CN copies with the invoice.
* On our part we will remind our runner to take back a DO copy.
** We will NOT deliver any consignment with "DO return " instruction but without DO attached to it.

Now it is the sending station/client who have to keep a DO copy making sure there is a backup ,just in case.

NTB

Missing Document

Today ( 20/11/2012)  NTB received numerous phone calls from a supposed consignee waiting for their mail from Amber Kuching. They needed the document so badly but NTB could not help much. This particular mail supposed to have arrived at NTB but IT HAS NOT shown up yet!

As a good gesture of services for an anxious consignee, we tried to call Amber courier Kuching. But of no help. The CS could not understand what was happening. Even when NTB provided her with the CN number, she still could not help. Our final instruction to her is to inform the boss of the missing mail.

Finally the boss intervened and tried to locate the missing mail. The mail was finally located and it is expected to arrive at NTB on 21/11/2012.

Take note of the following:
Phone calls are expensive. Why not using the email.
No email provided so how could NTB provide a feed back.
Mail that arrive at NTB without manifest copy, cannot be traced.

Even if the manifest copy accompanied the mail bag, we need relevant email/phone information for inter station communication. Especially for those who send in their mails for the first time.

Bad Packing

This conisgnment came in on 4/8/2012 indicating that there were two separate packing for this particular consignment. However, there was nothing indicated on the parcels themselves (except the CN). Coming in with these two parcels were many other parcels.

If not for the transparent plastic packing, allowing us to see the content of the parcels, we could not tell that both belong to the same CN and for the same consignee.

Having made sure of the consignee, after sorting out from the pther parcels, we made some marking on it, so that the lorry dispatch rider is reminded that both belong to the same destination.

If ever parcels are missing it is because of such careless packing---bad packing. Kindly take note of this. Thanks.

Good and Bad Packing

The box arrived at NTB opened with its content so exposed to anyone handling it. Whose fault if there was any shortage of its content? NTB could not be sure how many small boxes of the content was inside this BIG box! We got only three.

Bad packing, the box was too big for the content. The tape was not properly taped around the box. Being a big box with small content, it sacked during transit. So it opened up.

NTB had to repack before send out to the consignee. We use a smaller ,but stronger box. We had a strong tapping around the box and had the CN and address slip properly stick onto the box.

Surely it takes a little effort to take care of the packing. Yet still many stations do not appreciate the good work done for their consignments when they reached NTB. Many are still acting big treating NTB as a small country insignificant station.

Let it be. Our clients like us. Even when we face trouble in other stations, our clients support and show us much understanding and bear with us to face the trouble. Thanks for all NTB clients.