What does the customer expected from courier services? Prompt arrival of consignment at the destination. However, it should be a fair and affordable. Thus quality services and safety of document is top in their expectation.
How to get mails deliver fast? Reliable and hard working dispatch runners. You pay well to get such workers.
How to ensure safety of document? Briefing to runners when they are enlisted for the work. Make them accountable, and pay for lost consignment. Making sure documents are shield off from the rain. Be sure that mail bag is not lost in the job.
Be fair in our pricing....not enter into a price war with any other courier company. Just make sure your price is fair and justified.
Keep a close and friendly relationship with clients, and solve their problem mail as soon as possible.This you need good filing systems. Get what you need within 3 minutes.
Have runner to cover their specific area, respond to clients' call promptly. Never miss out pick-up calls. monitor umportant documents, and give special attention to urgent mails.
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