DO return?

Of late one client was jumpy over the missing DO which were supposed to have returned together with the billing. What happened?

* Some time parcels came with CN chop " DO Return" but there were no DO attached to the consignment.
* Some time the consignee insisted of taking the DO copy. This is true with the store keeper who wanted to make sure they had a copy for reference.
* It could mean also that the dispatch had forgotten to ask for a return copy from the store/ lobby.

How to be sure of a Return DO copy?
* Stamp clearly on CN and DO copy "Chop sign and Return".
* Making sure when you recieve the billing copy, DO NOT separate the DO/CN copies with the invoice.
* On our part we will remind our runner to take back a DO copy.
** We will NOT deliver any consignment with "DO return " instruction but without DO attached to it.

Now it is the sending station/client who have to keep a DO copy making sure there is a backup ,just in case.

NTB

Missing Document

Today ( 20/11/2012)  NTB received numerous phone calls from a supposed consignee waiting for their mail from Amber Kuching. They needed the document so badly but NTB could not help much. This particular mail supposed to have arrived at NTB but IT HAS NOT shown up yet!

As a good gesture of services for an anxious consignee, we tried to call Amber courier Kuching. But of no help. The CS could not understand what was happening. Even when NTB provided her with the CN number, she still could not help. Our final instruction to her is to inform the boss of the missing mail.

Finally the boss intervened and tried to locate the missing mail. The mail was finally located and it is expected to arrive at NTB on 21/11/2012.

Take note of the following:
Phone calls are expensive. Why not using the email.
No email provided so how could NTB provide a feed back.
Mail that arrive at NTB without manifest copy, cannot be traced.

Even if the manifest copy accompanied the mail bag, we need relevant email/phone information for inter station communication. Especially for those who send in their mails for the first time.

Bad Packing

This conisgnment came in on 4/8/2012 indicating that there were two separate packing for this particular consignment. However, there was nothing indicated on the parcels themselves (except the CN). Coming in with these two parcels were many other parcels.

If not for the transparent plastic packing, allowing us to see the content of the parcels, we could not tell that both belong to the same CN and for the same consignee.

Having made sure of the consignee, after sorting out from the pther parcels, we made some marking on it, so that the lorry dispatch rider is reminded that both belong to the same destination.

If ever parcels are missing it is because of such careless packing---bad packing. Kindly take note of this. Thanks.

Good and Bad Packing

The box arrived at NTB opened with its content so exposed to anyone handling it. Whose fault if there was any shortage of its content? NTB could not be sure how many small boxes of the content was inside this BIG box! We got only three.

Bad packing, the box was too big for the content. The tape was not properly taped around the box. Being a big box with small content, it sacked during transit. So it opened up.

NTB had to repack before send out to the consignee. We use a smaller ,but stronger box. We had a strong tapping around the box and had the CN and address slip properly stick onto the box.

Surely it takes a little effort to take care of the packing. Yet still many stations do not appreciate the good work done for their consignments when they reached NTB. Many are still acting big treating NTB as a small country insignificant station.

Let it be. Our clients like us. Even when we face trouble in other stations, our clients support and show us much understanding and bear with us to face the trouble. Thanks for all NTB clients.

Delivery In Great Patience

Delivery a letter to an office or a house in a housing estate is no big problem. However, to deliver parcels to a kampong setting is not simple.

I was asked to deliver two parcels to a kampong called Balik Bukit, with a house number and a phone contact.

First i must travel from NT to that area---- which is NOT under NT services,near to Junjong, a no man service zone. By right it is Kulim serving.

Next i need to call up to get an idea where the kampong is all about. i manage to locate the enterance, the junction with a small signboard. Driving into the kampong, with no road name,of cource, I need to ask around. Our consignee was kind enough to ride his bike to look for me. He took me to his house.

The parcels were delivered. wow! Just hope you folks understand it is not easy to deliver mails and parcels in my area. Please bear with us if there is any delay.

Service is still our business but to get the support and understanding from network members is an encouragement to our hard work.Not pouring cold waters please.

Packing for Chemical

Of late some of you are sending chemical through courier services. By right it should not be. Chemical and any other dangerous poison must be specially packed and to be transported by specially arranged transportation.

Once upon unloding from the line haul lory, the poor quality carton box gave way and the glass container broke when hit the road. Fume and hurting smell choked my men. The chemical also melted the road surface. Without further thought we nuetralised it by pouring lots of water to it. (Wrong way of treating a spilled chemical,of course.)

Of late, my lory driver suffer allergy due to leakage of chemical he was carrying. Thus we have decided, either chemical is packed strongly, otherwise, we will not deliver in a bonded truck. Clients must collect from office.

First Time In this Life-time

Gula is NOT under NTB service coverage. However, due to some urgency, client requested our Premium Service---- a sure reach arrangement. Of course we have a special charge for such services.

Can you imagine, it was my first visit to Kuala Gula...a colony of fishermen along the river near to the river mouth flowing into the Straits of Malacca.

Along the way you can see how some Kuala Kurau fishermen breed their prowns and fishes. When I reached the end of the road, I wondered where to find the consignee. He was out. Some how he got his family member to lead me to the house. My van was getting along the narrow pathway between two rows of houses. I managed to deliver the parcel on time.