Proper Documentation

Of late NTB use to receive some parcel consignments without any proper manifest and consignment notes. Even marker pen writing on each carton is in small red ink writings.

Instead of delaying our delivery, we made out our own CN to get the consignee to chop & sign. However, this is no good solution to it. And sure enough, yesterday one carton arrived without any paper at all. From the DO copy we can guess who it was from, and where it was meant to deliver to. Is this how it works??? How would accounting be?

Therefore, it is our reminder that ALL consignments must be properly labelled and attach with CN and come with manifest copy. Otherwise NTB reserves the right to hold back such consignments.